Delivery Information
- Postage Costs
- Frozen goods: £10 per order – this covers next-day courier delivery and insulated packaging to ensure your items arrive in perfect condition.
- Dry goods: £4 per order – shipped separately at a lower rate.
- Shipping Policy
- All frozen items are shipped in insulated packaging and dispatched frozen to ensure they remain within safe temperature bounds.
- Frozen shipping schedule: all frozen orders are dispatched on Tuesday (last post). This means you will receive your delivery on Wednesday via next-day courier.
- We cannot ship refrigerated items – only frozen or dry goods are available for delivery.
- Local Pick-Up (B30 2YA)
- You may choose to collect your order directly from us.
- Once your order is ready, you’ll receive a text message confirming collection availability.
- Orders must be collected within 5 days of receiving your confirmation text.
- As these are fresh goods with a limited shelf life, any items not collected in time will be discarded once they pass their use-by date. Unfortunately, no refunds will be given and you will still be charged.
Ordering Online
- We accept most major payment methods, including PayPal, Google Pay, and Apple Pay.
- After completing your order, you will receive a confirmation email within 24 hours. Please note this process is manual, so we ask for your patience.
- You will then receive a text message on the number provided at checkout to confirm when your order is ready, and to arrange a collection time (if applicable).
- If you’ve paid for delivery, you’ll receive an email notification once your order has been dispatched, along with tracking details.
Frequently Asked Questions
Q: When will my frozen order arrive?
A: All frozen orders are dispatched on Tuesday evenings and delivered on Wednesday via next-day courier.
Q: Can I choose a specific delivery day?
A: For frozen goods, delivery is fixed to Wednesdays due to courier scheduling. Dry goods may vary.
Q: What if I miss my delivery?
A: The courier will provide tracking and redelivery options. However, as our goods are frozen, it is important to be available to receive your order on the first attempt.
Q: Can I collect my order anytime?
A: No – collections must be arranged within the 5-day window after you receive your text confirmation, and at a time agreed with us.
Q: Are refrigerated items available for delivery?
A: No – only frozen and dry goods can be shipped.
Q: What happens if I don’t collect my order?
A: Orders not collected within 5 days will be discarded past their use-by date. You will still be charged.
